Industry Update
Supplier News 6 October 2020

Driving Revenue and Digital Guest Journeys using Salesforce and Real-time Guest Data

Hapi’s CRM Connector App for Salesforce is powering up the customer journey and helping drive revenue through smarter marketing.

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‍Data Travel, LLC is releasing a new version of Hapi Connect, a native Salesforce App that is available on the Salesforce AppExchange. The product is designed to bring PMS data directly into Salesforce, the world's best CRM.

"Productized connectivity is important because you can be integrated and operational in a matter of days rather than months, and Salesforce offers maximum flexibility in customizing your hotel group's CRM/EDM solution". - Luis Segredo, CEO of Data Travel.

In the latest release of its Salesforce connector app, Hapi introduces several new features including the most significant enhancement, two-way profile integration between Salesforce and a hotel PMS such as Oracle OPERA.

Additionally, a much deeper array of customer and reservation data is now available in Salesforce allowing for smarter and more relevant analysis, segmentation, and email automation.

Here's a quick summary of what Hapi is bringing to Salesforce:

Profiles: Individual, Corporate, Group, Travel Agent

Reservations: Details, Services, Packages, Transportation, Special Requests

Past Stays: Guest Revenues, Account Revenues, Member Revenues

At Hapi, we're empowering our customers to drive strategic initiatives using the Salesforce Ecosystem with a wide variety of hospitality Data.

To learn more about the latest release of Hapi Connect, check out our latest blog post, "Hapi's Connector App for Salesforce Goes Next Level for Hospitality".

We're looking forward to helping Hospitality recover by making it easier to use technologies through better integrations. For sales inquiries, please contact us.

About Hapi

Hapi is a disruptive Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale designed to solve the hotel industry"s rapidly expanding data management challenges, while also addressing the traditionally high integration costs and lack of vendor alignment that inhibits innovation and efficiency. Developed by hotel technology innovators, the secure, scalable, cloud-based data streaming platform is based on an open model, using the same proven technology that runs some of the world"s largest social media and business services, to which multiple layers of encryption, authentication and governance are added.

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Jonathan Reynolds
Head of Product Strategy
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