Industry Update
Supplier News14 October 2020

ALICE and Vocera Partner to Improve Hotel Communication and Workflows

Technology integration to help increase safety for employees and guests

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ALICE, a leading hospitality operations and management platform, now integrates with the hands-free Vocera Badge and Vocera Smartbadge from Vocera Communications, Inc. (NYSE:VCRA), a leader in communication and workflow solutions. Interoperability between ALICE and these intelligent mobile devices enables hotels around the world to improve operational efficiency and increase safety for employees and guests.

"Innovative technology is essential for hotels as they adapt to new standards of operating procedures and guest demands in light of COVID-19," says Alex Shashou, ALICE President and Co-Founder. "Our integration with Vocera will enable hotels to respond to guest requests faster, ensuring that service is never sacrificed."

The intelligent integration enables staff members to view guest requests from ALICE directly on their wearable Vocera devices in real time. Together, the two platforms provide transparency to the status of guests' requests, whether it is a request for more towels, a hypoallergenic pillow, hand sanitizer, or more. Frontline hotel workers and managers can see when a request has been made, accepted, updated or completed.

Using their Vocera Badge or Smartbadge, staff members can use voice commands or send text messages to close the loop on guest requests that were made in ALICE. The mobile devices also empower employees to connect and communicate hands-free. They can make calls simply by saying a person's name, role, or group. Additionally, the panic feature of the Vocera Badge and the dedicated panic button on the Smartbadge provide fast, easy, and discreet ways for staff to call security and get help if needed.

"The integration between the Vocera platform and ALICE simplifies enterprise communication and vendor management for hotels," said Brent Lang, Chairman and CEO of Vocera. "It gives them a single communication solution that will help improve staff response times, elevate guest satisfaction, and increase workforce safety."

About Vocera

The mission of Vocera Communications, Inc. in the hospitality industry is to improve communications and operational efficiency, while enhancing workforce and guest safety. In 2000, when the company was founded, we began to forever change the way mobile workers communicate. Today, Vocera offers the leading platform for improving team communication and workflows. More than 2,100 facilities worldwide have selected our solutions. Team members use our solutions to communicate and collaborate with co-workers by securely texting or calling, and to be notified of important alerts and alarms. They can choose the right device for their role or task, including smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. Interoperability between the Vocera Platform and more than 150 clinical and operational systems helps speed up staff response times and improve employee and customer experience. Vocera is found in luxury hotels, hospitals and health systems, aged care facilities, retail stores, schools, power facilities, libraries, and more. Vocera solutions make mobile workers safer and more effective by enabling them to connect instantly with other people and access resources or information quickly. Vocera has made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at and follow @VoceraComm on Twitter. Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.


ALICE is the all-in-one solution that enables hotel staff to do the most impactful work without all the guesses. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Marriott International, Hilton Hotels & Resorts, and Hyatt Hotels Corporation. ALICE is the 2019 Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2021, winner of Best Concierge Software, a Top 10 Hotelier's Choice technology, and Finalist for Preventative Maintenance Software, Housekeeping, and Staff Collaboration Tools, at the 2021 HotelTechAwards. For more information, visit

Merril Guzman
Marketing Manager
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