Handling Baggage Post-COVID: Automated, Contactless, Mobile
In an era where human touch is not welcomed, baggage handling and retrieval are going the same way too, as discussed in SITA webinar on baggage solutions for the aviation industry in a post-COVID environment.
In his opening remarks Peter Drummond, portfolio director baggage, SITA , stated it has been a difficult year for the entire airline industry and the baggage community. On a positive note there has been a drop in the number of mishandled bags.
"Ordinarily seeing the low numbers of mishandled bag reports in WorldTracer (SITA/IATA service provided for the tracking of lost or delayed baggage) would be cause for celebration, but in this case our world has changed completely during this pandemic. And the effects are likely to be long lasting," he added.
