Industry Update
Supplier News27 October 2020

Percipia Launches New Integrated VIVA solution for Alexa for Hospitality

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Chicago, IL – Percipia, a leading provider of enhanced hospitality in-room applications, launches a new voice integrated virtual assistant solution, VIVA. VIVA is powered by Percipia's industry-leading integration engine Parallax that uses Amazon's Alexa for Hospitality. This new collaboration enables over 30 major Property Management Systems (PMS) and other various hotel systems to integrate with Alexa for Hospitality and offer a more cohesive and connected solution.

VIVA, which stands for Voice Integrated Virtual Assistant, is a guest-facing solution that utilizes Percipia's Parallax integration engine, the Alexa for Hospitality product, and Amazon Echo and Echo Dot devices to provide an enhanced A.I. guest experience. VIVA provides features like room and guest information, telephony integrated do-not-disturb, wake-up calls, room service, guest requests, loyalty points lookup, and much more. Every hotel is unique and provides different services and amenities – VIVA was developed to integrate any hotel system so guests may connect with any hotel department no matter which operational platform they utilize.

Percipia's ties into any PMS to enable Alexa for Hospitality features like Personal Account Connection so that the guest may connect their personal Amazon account with their in-room device. This enables guests to ask Alexa to play music from their personal Prime Music account. This secure and authenticated feature is doable due to Percipia constant heartbeat with the PMS, so when a guest checks out, their Amazon account is unpaired from the in-room device.

"I'm quite thrilled that we are able to offer this functionality with Alexa for Hospitality. As many know, Alexa is a cloud-based service that powers devices like Amazon Echo, Echo Show and more. Our new VIVA platform is going to make a huge wave in our industry. No matter the hotel room count, brand, PMS, POS, room control provider, our solution will marry all those platforms into one guest-facing experience. I predict VIVA will be a standard for hotels; your guests will expect this solution in every stay moving forward," said Michael Velasquez, CEO, Percipia.

During this climate, the VIVA solution provides guests a contactless experience by enabling digital requests and interactions as well as minimizing in-room touchpoints. This added amenity is designed to attract guests back to hotels and add an extra layer of precaution to aid hotel exposure abatement plans.

VIVA is available now to all new and current Percipia clients.


Headquartered in Chicago, Illinois, USA, Percipia's mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 20 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved its product offering to include a full-featured hospitality telephone system and custom mobile applications which enhances the guest experience and streamlines operations.

At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization that always leads with hospitality.

For additional information about Percipia, call 800-806-0408 or visit

Kal MacDonald
Director of Business Operations
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