Industry Update
Press Release 6 November 2020

Hilton: When Recruiting Talents We Focus On Soft Skills Like Teamwork

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What experience and skills do hospitality organizations look for when hiring graduates? What elements should a good resume of young professionals contain?


We spoke with Leonie Trottmann (HR) from the Hilton Garden Inn in Davos, Switzerland.

What skills and qualities do you value most when hiring new employees?

When hiring graduates, we focus primarily on the personality. We look for charisma and self-confidence, a deep understanding of service orientation and the ability to work in a team.

But besides soft skills, abilities like foreign languages and IT knowledge are also very important to us.

What are the characteristics of a good resume for new graduates?

It is important for us to see in the resume that the graduate feels comfortable in different hotel areas and works well in a team.

Since our hotel is located in the mountain area and attracts active vacationers, we are also consciously looking for active employees who feel comfortable outdoors and can achieve satisfaction and a good work-life balance in their free time. Not only the guests but also the employees should feel comfortable with us.

How important is practical experience for career starters?

Besides theoretical knowledge, practical experience is very important. This strengthens the ability to grasp interrelationships in the company with logic and the self-confidence in dealing with people. When starting a career, it is an advantage to have some initial experience already.

What do you think makes graduates of the EHL Passugg particularly interesting for employment?

We especially appreciate the strong foundation in theory and practice of graduates of EHL Passugg. But it is also an advantage for us as an alpine hotel that they speak the languages, feel comfortable in the Alps and are familiar with the Grisons region.

What advice do you have for young talents interested in a career in hospitality?

It is important to gain a lot of practical experience and start lifelong learning.

"You should first get to know different companies, from 5-star hotels to small private hotels, gain valuable experience and feel confident in different hospitality areas before focusing on one area and building your career."

Hotel management school's provide exactly this, the insight into different companies and areas.

Get to know the Hilton Garden Inn in Davos, Switzerland

The Hilton Garden Inn is centrally located near the congress center and ski resorts of Davos and therefore attracts participants of conferences like the WEF as well as active mountaineers and skiers who appreciate the mountain scenery. It offers 146 state-of-the-art rooms, a Grill Restaurant with show kitchen, a 24-hour business center, an in-house fitness & health club and wellness area with sauna and steam bath.

The Hilton Garden Inn Davos regularly employs interns and graduates of EHL SSTH.


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About EHL Group

EHL Group encompasses a portfolio of specialized business units that deliver hospitality management education and innovation worldwide. Headquartered in Lausanne, Switzerland, the Group includes:

EHL Ecole hôtelière de Lausanne is an ambassador for traditional Swiss hospitality and has been a pioneer in hospitality education since 1893 with over 25,000 alumni worldwide and

EHL Group

Route de Cojonnex 18, 1000 Lausanne 25, Switzerland

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over 120 nationalities. EHL is the world's first hospitality management school that provides undergraduate and graduate programs at its campuses in Lausanne, Singapore and Chur Passugg, as well as online learning solutions. The university of applied sciences is ranked n°1 by QS World University Rankings by subject and CEOWorld Magazine, and its gastronomic restaurant is the world's only educational establishment to hold a Michelin Star for the third consecutive year.

EHL Swiss School of Tourism and Hospitality has been one of the leading hospitality management colleges for hotel specialists for 50 years. The College delivers Swiss accredited federal diplomas of vocational education and training and of higher education in its 19th century spa-hotel in Chur-Passugg, Graubünden, to Swiss and international students from 20 countries.

EHL Advisory Services is the largest Swiss hospitality advisory company specializing in service culture implementation, business consulting, as well as the development and quality assurance of learning centers. EHL Advisory Services has offices in Lausanne, Beijing, Shanghai and New Delhi and has delivered mandates in more than 60 countries over the past 40 years.

Ecole hôtelière de Lausanne
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