SuitePad Achieves Level I Global Support Certification
This week, SuitePad earned Hotel Tech Report's level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.
See the full announcement HERE.
Our BYOD (Bring-Your-Own-Device) solution allows hotels to offer their guests access to the SuitePad frontend before they arrive at the hotel via an in-browser solution. Guests can check out activities to do in the local area, find information about the hotel, and explore what the SuitePad solution has to offer before they even arrive on the premises.product details
Our digital guest directory replaces the traditional paper-based guest folder with a dynamic, digital alternative that can be updated remotely and provides guests with a modern interactive experience.product details
SuitePad Phone is our integrated hotel room telephone solution. It uses VoIP technology, enabling hotels to replace their analog solution with a faster, more modern, and more cost-effective alternative.product details
Hotel room TV controls are a common source of frustration for hotel staff. Their batteries are constantly flat, they are easily lost in the room, and they harbor high amounts of bacteria in the crevices between the buttons.product details
Amsterdam RAI — Amsterdam - The Netherlands
The SuitePad, a tablet for the hotel room, replaces the traditional guest directory by taking digital communication between hoteliers and guests to a whole new level. In addition to general information about the hotel, the surrounding area, gastronomic offers, and an entertainment menu, the SuitePad also serves as a booking tool for spa treatments and restaurant reservations and also combines the hotel TV remote control and hotel room telephone in one device. SuitePad has equipped more than 1,000 hotels in 30 countries and over 60,000 hotel rooms with its in-room tablets. The portfolio also includes a BYOD solution - Bring Your Own Device, for the use of guest devices - the SuitePad lobby screen and SuiteCast, an easy and flexible streaming solution for the hotel TV.