Industry Update
Supplier News 1 December 2020

SuitePad Achieves Level I Global Support Certification

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SuitePad GmbH

This week, SuitePad earned Hotel Tech Report's level I Global Customer Support Certification (GCSC) for its investments into tools, processes and strategies to ensure the ongoing success of its customers across the four of the key pillars of the GCSC Rubric including: pre-emptive support, reactive support, coaching and customer validation.

The Hotel Tech Report GCSC certification program analyzes software vendors along critical dimensions of customer support infrastructure in order to help hoteliers minimize risk and maximize positive outcomes when selecting technology partners. In order to become certified, companies must open their internal systems to Hotel Tech Report for assessment along HTR's rigorous 34-point GCSC Rubric.

See the full announcement HERE.

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SuitePad BYOD

Our BYOD (Bring-Your-Own-Device) solution allows hotels to offer their guests access to the SuitePad frontend before they arrive at the hotel via an in-browser solution. Guests can check out activities to do in the local area, find information about the hotel, and explore what the SuitePad solution has to offer before they even arrive on the premises.

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SuitePad In-Room Tablet / Digital Guest Directory

Our digital guest directory replaces the traditional paper-based guest folder with a dynamic, digital alternative that can be updated remotely and provides guests with a modern interactive experience.

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SuitePad Phone

SuitePad Phone is our integrated hotel room telephone solution. It uses VoIP technology, enabling hotels to replace their analog solution with a faster, more modern, and more cost-effective alternative.

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SuitePad TV Control

Hotel room TV controls are a common source of frustration for hotel staff. Their batteries are constantly flat, they are easily lost in the room, and they harbor high amounts of bacteria in the crevices between the buttons.

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Visit us on the following events

Independent Hotel Show Amsterdam

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Amsterdam RAI — Amsterdam - The Netherlands
Booth: E03
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IHTF - International Hotel Technology Forum 2021 (Virtual Event)


Virtual Event —
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ITB Berlin 2021 (Virtual Edition)

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Virtual Event —
Booth: Hall 7.1c, Booth 108
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SuitePad is a leading provider of in-room tablets in the hotel industry and an expert in digital guest communication. The Berlin company was founded in 2012 and now has over 60 employees. In January 2021, SuitePad was awarded first place at the "Hotel Tech Awards" in the categories "Guest Room Tablets" for the second time in a row.

The SuitePad, a tablet for the hotel room, replaces the traditional guest directory by taking digital communication between hoteliers and guests to a whole new level. In addition to general information about the hotel, the surrounding area, gastronomic offers, and an entertainment menu, the SuitePad also serves as a booking tool for spa treatments and restaurant reservations and also combines the hotel TV remote control and hotel room telephone in one device. SuitePad has equipped more than 1,000 hotels in 30 countries and over 60,000 hotel rooms with its in-room tablets. The portfolio also includes a BYOD solution - Bring Your Own Device, for the use of guest devices - the SuitePad lobby screen and SuiteCast, an easy and flexible streaming solution for the hotel TV.

Contact
Philipp Wachenfeld
VP Marketing
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