Industry Update
Supplier News30 March 2021

HRS China Support Center is now “Live”

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HRS (Hospitality & Retail Systems)

HRS Hospitality and Retail Systems, Oracle's largest hospitality partner worldwide, has set up a new Support Center in China, operating 24/7, and it is now 'live'. The HRS China Support Center will be in the "new tier 1 city" of Chengdu. The establishment of this office in the Sichuan province will give HRS China a presence in all four main regions of the country.

HRS began reselling Oracle Hospitality solutions in China in 2019 and obtained support rights from Oracle in May 2020. HRS China is authorized to provide support services to both new and existing customers. This newly established support center will consolidate HRS China's technical resources and increase its current capacity/staff strength to manage the tremendous growth that the company has experienced in the country.

"By having Oracle Hospitality resell and support rights, as well as being OPI certified and hosting ready, we are well equipped to operate within the Chinese market," said Steven Lee, HRS Managing Director for Asia Pacific. "With the support center now 'live', this is yet another milestone for our operations in China. We look forward to delivering localized hospitality solutions that will meet the specific needs of our customers."

Steven added, "Our presence in southwest China enables us to extend our reach even further. The HRS Chengdu office will serve two main purposes; as a support center, and as an office for our Chengdu-based staff. We anticipate very strong growth in this area with many hospitality projects currently under consideration."

HRS China, which has amassed 400 customer accounts since commencing operations in the country recently celebrated their first anniversary. The company offers an impressive portfolio of products and services for customers to choose from, these include well-known Oracle Hospitality solutions such as, Opera PMS, Suite8 PMS, Simphony Cloud POS, etc.), TNG (the HRS spa, wellness, and loyalty management system), plus a complete set of China-specific applications and complementary products.

About HRS

Founded in 1990, HRS Hospitality & Retail Systems was created with the aim of providing a superior customer experience, both for service industry companies and their clients. Now, HRS provides innovative management solutions for hotels, restaurants, retail chains, stadiums, spas and fitness clubs. HRS has an impressive portfolio of products and services; these include pre-project analysis, hardware and software supply, strategic IT consulting, solutions implementation and integration, staff training and consulting, 24/7 technical support, plus a wide range of professional customer services. The company has developed an excellent reputation for providing quality services together with a strong global presence. HRS has established itself not just as an IT solution provider but also as a proactive contributor to the hospitality industry.

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Cindy Lim
Regional Marketing Manager, APAC
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