• Hotel CEOs are finally acknowledging that the industry needs better wages and benefits.
  • Employment has plummeted during the pandemic, and average wages are below those in other industries.
  • "We've got some heavy lifting to do" to encourage staff to return, Marriott International's CEO said.

Hotels are struggling to hire as years of low pay, long hours, and poor benefits catch up with them. Hotel chain CEOs are acknowledging that they need to rethink how they pay workers in order to plug huge gaps in the workforce, according to comments made Monday at a hospitality-industry conference hosted by New York University, reported by industry news site Skift. The US is suffering from a huge labor shortage as workers quit their jobs over wages, benefits, and working conditions – which are all notoriously poor in the hotel industry. The sector has about 300,000 fewer workers than pre-pandemic, preliminary Bureau of Labor Statistics (BLS) data from October shows.

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