Aspiring to Be the Number One Destination Resort in the World
When you aspire to be the number one destination resort in the world, you had better create an experience on the property that will “blow away the customer.” For Atlantis on Paradise Island, The Bahamas, this is not an idle wish—it is the number one core value of Kezner International— the parent company and operator of resorts and luxury resorts around the world.
But to achieve and sustain the status of a world class destination resort, unique architecture and a distinguishing physical environment are not enough. Atlantis must meet or exceed the service standards of such industry benchmarks as Disney, The Four Seasons, and The Ritz Carlton. The luxury Kerzner One and Only Clubs must meet the service expectations of such frequent guests as Oprah Winfrey, Michael Jordan, and Bill Gates. The unique atmosphere and eye candy may attract guests for the first visit, but it will be the service that will keep them coming back.
Beverly Saunders is the Vice President, Organization Development and Training for Atlantis, Paradise Island. Bahamas. Beverly had extensive experience in training and organization development in the U.S. before joining Atlantis. Beverly can be reached at: Beverly.firstname.lastname@example.org
Dr. Gary Myszkowski is a Lore Certified Independent Executive Coach and a Business Development and Engagement Director for Lore with over twenty years of experience. He served as the base trainer for all of the Atlantis Effective Coaching Workshops in partnership with other senior Lore faculty and executive coaches. Gary is based in Chicago. He can be reached at (847) 420-2420 or at email@example.com
Gary J. Myszkowski