Guestroom Technology | The Balancing Act
Guests have high expectations of guestroom services, wanting both high functionality and intuitive ease of use, preferably at no charge. Both the issues and the technology are complex; how can hotels keep guests satisfied and still stay within budget? Finding the right mix of guestroom technology has always been a balancing act between functionality and budget. The hotel’s desire to create a home away from home has become harder as guests’ homes contain increasingly sophisticated consumer technology, upgraded on a regular basis. And when those upgrades bring major changes in how people access entertainment (such as the current switch to Internet-sourced content), this inevitably ripples through into the hotel environment and upsets the old models.
