Tough love from business travelers
J.D. Power and Associates recently released its 2010 European Hotel Guest Satisfaction Index Study that is based on responses from more than 14,400 guests across Europe. This article summarizes some of the key findings from the study related to business and leisure guests. In today’s column, I want to share some interesting data on business vs. leisure guests and loyalty and advocacy from J.D. Power and Associates’ 2010 European Hotel Guest Satisfaction Index Study.
