Too many businesses continue to offer a workplace that leaves no room for the employee's personality to come through.

They must recite a script written by someone that sits in an office far removed from the customer or by someone that, for years, hasn't been "on the front lines" with the customers. They think they know better...but do they?

If I am dealing with a store clerk, or manager, over any length of time, I would prefer him/her to have flexibility in how I am dealt with and be able to show some genuine interest in my business.

Deal with me as a person versus the way you are scripted by the corporate offices to "maximize the guest interaction".

That only works on paper, not in person.

Steve DiGioia
+1 973 997 9003
Steve DiGioia