Industry Update
Opinion Article30 December 2014

Hotel Yearbook: Navigating technological winds of change

By Riko van Santen , Vice President Digital Strategy & Distribution at Kempinski Hotels

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van Santen

Cutting-edge technologies facilitate distribution in our industry. As wholesalers and tour operators look to partner, can technology help them, and the rest of the industry, maintain course? Kempinski’s Riko van Santen investigates.

Click here to view the full The Hotel Yearbook Special Edition - Technology 2015.

Related Document

Navigating technological winds of change | By Riko van Santen

Cutting-edge technologies facilitate distribution in our industry. As wholesalers and tour operators look to partner, can technology help them, and the rest of the industry, maintain course? Kempinski’s Riko van Santen investigates.
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Riko van Santen

Riko is based at Kempinski's headquarters overseeing the Distribution, E-Commerce, Revenue Management, and Loyalty disciplines. In this position, he architects the strategic direction of the company's digital marketing, pricing and guest engagement initiatives. Prior to joining Kempinski, Riko oversaw 1,100 properties under 7 brands ranging from budget to high end luxury, as Vice President Distribution and E-Commerce at Louvre Hotels Group, a Starwood Capital company based in Paris, France.

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