Industry Update
Opinion Article19 December 2016

Hotel Yearbook: Taking the guest experience to the next level with mobile access

By Markus Boberg, Vice President Business Development at ASSA ABLOY Hospitality

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Providing guests with the ability to unlock guestroom doors using personal smart devices is no longer just a futuristic concept or non-essential amenity. With record numbers of hotels around the globe now adopting digital key solutions in order to streamline operations and better serve the increasingly tech-savvy, mobile- oriented generation of guests, mobile access solutions are going mainstream. As Christophe Sut of ASSA ABLOY Hospitality explains, growing demands for instant service have spurred hoteliers to seek out platforms that minimize wait times and inconvenience. With continuing advancements in mobile access innovation, more and more hospitality professionals are finding that they too are able to benefit from a solution that takes personal budgets and needs into account, while allowing them to tap into today’s increasingly mobile lifestyles in a way that maximizes guest satisfaction without jeopardizing security.

Click here to view the full HYB Special Edition - Technology 2017.

Related Document

Taking the guest experience to the next level with mobile access | By Markus Boberg

Providing guests with the ability to unlock guestroom doors using personal smart devices is no longer just a futuristic concept or non-essential amenity. With record numbers of hotels around the globe now adopting digital key solutions in order to streamline operations and better serve the increasingly tech-savvy, mobile- oriented generation of guests, mobile access solutions are going mainstream. As Christophe Sut of ASSA ABLOY Hospitality explains, growing demands for instant service have spurred hoteliers to seek out platforms that minimize wait times and inconvenience. With continuing advancements in mobile access innovation, more and more hospitality professionals are finding that they too are able to benefit from a solution that takes personal budgets and needs into account, while allowing them to tap into today’s increasingly mobile lifestyles in a way that maximizes guest satisfaction without jeopardizing security.
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Markus Boberg

As vice president of business development for ASSA ABLOY Hospitality, Markus Boberg is responsible for maintaining relationships with key clients within hospitality markets worldwide. Based in Stockholm and a member of the ASSA ABLOY Hospitality team since 2015, Markus is a seasoned sales and marketing professional with more than 15 years of experience.

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    About ASSA ABLOY Global Solutions

    The ASSA ABLOY Group is the global leader in access solutions. Every day, we help billions of people experience a more open world.

    ASSA ABLOY Global Solutions is dedicated to reimagining how people move through their world. Our expertise in customer journey mapping, innovation and service design leads to the invention of new security solutions that create value for our clients and exceptional experiences for end-users.

    For the hospitality market, these solutions include integrated software systems, mobile access and location solutions designed to help our customers enhance the hotel guest experience, while improving operational efficiency. In order to provide best-in-class customer service, we offer support in more than 166 countries.

    For more information, please visit assaabloyglobalsolutions.com and follow us on LinkedIn, Facebook and Twitter.

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