The House Of No VS. The House Of Yes
By Benoit Gateau-Cumin, Chief Recruiting Officer at The Boutique Search Firm
It is January 2018 and we are working remotely for the month. Because the Wi-Fi connection at our Airbnb was not immediately ready, we decided to put the top down and head toward Diamond Head. A Leading Hotel of the World. Meeting the restaurant hostess downstairs, she immediately asks for my room number. I explain that I am not staying at the hotel but came to enjoy their outstanding buffet breakfast, a potential revenue upward of $90. It is 10.30am mid-week and the dining room was at this point deserted. As I am being seated, I ask for the Wi-Fi password for the hotel. Once again, I am asked for my room number. Once again I say I am not staying at the hotel. "I am sorry sir, access to Wi-Fi is reserved to hotel guests only. "Charge me for it, I do not mind." "No Sir, these are our rules." We head over to the Front Desk and explain our situation. Same flat "NO" and that only paying guests staying at the hotel may have access to the hotel Wi-Fi. I used to stay in that hotel: I love the location. I stopped a few years ago because of the threadbare beach towels, "no smoking" rooms reeking of smoke, and towel boys with their hands outstretched at all times. We headed to the valet to retrieve our car that was just barely taken for us moments ago.
Born and raised in France, Benoit managed to scoop up a French law degree prior to studying Hotel Administration at Cornell University. Upon graduation in 1975, he engaged in an eleven-year hotel management career that took him to Chicago, New York, Washington DC, San Diego, Istanbul, Jamaica and Hawaii.More from Benoit Gateau-Cumin