The Life of a Hotel Doctor - Canceling a Housecall
By Mike Oppenheim, MD
"I'm really sorry," said the guest. "The hotel called another doctor, and he's on his way, so we have to cancel." That was a shock. The Doubletree is one of my regulars. Was another doctor poaching? This is not a rare occurrence.
I asked the doctor's name. The guest wasn't certain. What was his phone number? He didn't know. I phoned the hotel. The operator assured me that she had given out my number and no one else's.
To my relief, I realized that the guest had simply changed his mind and wanted to cancel. He assumed that a blunt cancellation would upset me, so he invented an excuse - not realizing that the excuse was more upsetting.