Five Public Relations Myths… Busted!
By Jennifer Nagy, President of JLNPR Inc.
One of the most undervalued and underutilized marketing tactics is public relations (a.k.a. PR). This is most likely because most people — my immediate family included — have no idea what PR is.
Even some small business owners who are familiar with PR are belaboring under very common myths about the industry. In this article, I've debunked the top five most common PR myths to show you how it can help you to market your hospitality business more effectively.
Myth #1: PR equals press releases
The press release is the proverbial hammer of a PR toolkit — the tried and true method that companies continue to use to communicate their stories to media. It can be a very effective tool, but only when used properly. Unfortunately, most companies use press releases as a vehicle to mass-market a story idea. Most press releases simply state news, rather than considering what is newsworthy (about the news) to the general public or a media outlet. Instead, always try to see the bigger picture; your press release should tell a reporter what implication your news has on the entire hospitality industry, not just on your company.
As well, companies that are inexperienced in PR send their untargeted press release to every single media outlet that they can think of and every single journalist in each outlet, without any real strategy or consideration of the journalist's specific areas of interest. This "spray and pray" method has made the press release a much less effective tool for PR professionals. Journalists receive hundreds or even thousands of press releases via email every day so your message to media must also change for your story to stand out from the crowd.
Today, a more effective way of delivering your message/story idea to media is to use a pitch letter. A pitch letter is an email, which outlines the newsworthy story behind your news. I repeat, it cannot just state your news; your pitch must encapsulate why this story should matter to the media outlet's audience.
Here's an example: if your news is that your company appointed a new CEO, consider how this appointment will affect your business, the industry in which you operate and the local business community. Will your new CEO affect your local economy in a positive way? Will the new CEO bring strong experience or innovation that will help your company to transform your industry? If so, these are the strong newsworthy stories that you should be including in your email pitch, so that you will secure the most media coverage possible.
Myth #2: Effective PR can replace the efforts of a sales team
At times, I feel like I am stuck on repeat because of how often I explain this common misconception about PR: PR is not a sales tactic. It will not directly generate sales.
PR is a complement to a strong sales strategy, as it generates brand awareness and credibility so that when your salespeople approach potential leads, they are already familiar with your company, product and trust in your brand. This will turn cold leads into warm leads, and will drastically increase your sales team's efficacy over time.
Which brings me to my next point...
Myth #3: Using PR, my company will become famous overnight
Building a brand and creating awareness in a customer's mind does not happen overnight. With most PR campaigns (especially those in high competition markets — like the U.S. travel media market, for instance), companies can expect to start seeing media placements at approximately three months into the campaign; as long as the campaign continues, the number of PR placements will increase exponentially so you can anticipate steady growth over time.
This is why PR is most effective over a long period of time. My recommendation is to consider PR as a basic necessity for marketing your business and outreach should continue on a regular basis, as long as your company is in existence. In other words, PR shouldn't stop until you do.
Myth #4: PR is cheap
A common misconception is that PR is cheap. While this has a modicum of truth (because PR is much cheaper — and more effective — than advertising), PR is not by any means cheap. PR is a full-time job so companies must either hire a full-time, in-house PR professional or outsource to an agency, who will handle the PR outreach on a company's behalf. Either way, your monthly costs will be in the thousands, not in the hundreds of dollars. When it comes to PR, you definitely get what you pay for.
Think of it this way: you need to spend money to make money. And the benefits of PR HUGELY outweigh its costs. PR can create more visibility, more credibility and more impressions than advertising at a MUCH lower price point. And unlike advertising, whose effectiveness stops when you stop paying for the ad, PR's reach continues to grow exponentially over time as more and more media outlets become familiar with your company, product and brand.
Myth #5: All you need to do to be successful is to send out a press release so anyone can do it!
This is probably one of the biggest myths about PR. Many business owners think that they can handle PR themselves to save money; after all, all you need to do is write a press release and journalists will be banging down your door, asking for interviews, right?
PR is a big job.
It's not just about press releases... or even about pitches. PR is about creating a consistent brand, writing well, communicating effectively, acting strategically, creating relationships with media, having extensive knowledge about your industry and the media outlets that you are pitching. That being said, it is possible to DIY your company's PR with the right knowledge, guidance and tools, as long as you are willing to put in the time and work necessary to execute an effective ongoing PR campaign (at least, a few hours each week).
Before getting started, I recommend that you invest in an online course that will teach you the basics of PR AND offer step-by-step instructions on how to implement a campaign with high ROI. While an online course is a small investment upfront, it will pay off exponentially in the long run; if done correctly, PR will boost your company's visibility, position your company as an expert in the industry and BOOST SALES.
After all, isn't that why we're all here today?!
To learn more about the benefits of PR or just to chat or for personalized marketing advice, you can reach me at any time: email@example.com. To learn more about how to DIY your company's PR, visit diy.jlnpr.com.
About JLNPR Inc.
JLNPR Inc. is a full-service public relations and marketing agency that lives and breathes all facets of the travel technology industry. From online travel agencies to revenue management systems, tablet-based aviation automation solutions to IFE technology, hotels to airlines and everything in between, JLNPR uses our knowledge and experience to get your B2B travel technology company noticed by media, influencers and potential customers - and whenever possible, without the overused, often abused press release. We also ghost-write exciting, educational articles that are published (in our client's name) by top hotel industry media outlets, which will boost your company's visibility with potential customers, improve potential customers' brand awareness and increase sales. Learn more at www.jlnpr.com.
If you'd prefer to DIY your company's PR, DIY.JLNPR is the answer! Registration is now open for DIY.JLNPR's online course, PR That Closes Sales, which teaches hospitality technology vendors the EXACT PR and content marketing strategies that JLNPR uses to boost our clients' visibility, brand awareness and sales. The course offers 10+ hours of step-by-step lessons, as well as easy-to-use document templates (enabling you to create the materials that you'll need) and access to the exclusive DIY.JLNPR Facebook group, where you can work directly with the instructor in completing your first campaign, network with other students and read other free articles/info about PR and content marketing best practices.
In short, the DIY.JLNPR course gives you ALL the tools (and personal support!) that you will need to boost sales of your solution to hotels, using PR and content marketing.
Register today to save 10%, gain access to exclusive bonus lessons and materials, and a free one-hour Skype consultation with Jennifer Nagy, the instructor ($250 value!), as part of our Early Bird Package (which will NOT last long!). Register now at diy.jlnpr.com and start your own DIY PR campaign TODAY!
Originally Published on HuffPost.com
President, JLNPR Inc.