Industry Update
Opinion Article23 May 2019

Hotel Yearbook: How can hoteliers thrive in the new 'Guest Experience Economy'?

By Jos Schaap, Hospitality Software Executive & Entrepreneur

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Today’s hotel guests are consistently voting with their wallets to buy experiences rather than products. Get creative and offer unforgettable, exciting ways for guests to engage with your brand, says Jos Schaap, CEO and Founder of StayNTouch. Technology is a vital element of this process.

Click here to view the full The HOTEL Yearbook Special Edition - Technology 2020.

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How can hoteliers thrive in the new 'Guest Experience Economy'? | By Jos Schaap

Today’s hotel guests are consistently voting with their wallets to buy experiences rather than products. Get creative and offer unforgettable, exciting ways for guests to engage with your brand, says Jos Schaap, CEO and Founder of StayNTouch. Technology is a vital element of this process.
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Jos Schaap

Jos Schaap is a well-known hospitality software executive and entrepreneur, with over 30 years of experience in hotel management and software. He has a passion for hotels, especially staying in them, which has inspired his pioneering ideas for new technologies that have transformed the industry. As a great advocate for change and innovation, he has dedicated his career to developing new things, projects, applications, and companies.

    More from Jos Schaap

    About StayNTouch, A Shiji Group Brand

    StayNTouch is a "Software as a Service" hotel property management systems (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long-lasting relationships with their guests by delivering personalized service levels that today's guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.

    Powering over 90,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connects with guests. StayNTouch is a trusted partner to many of the most forward-thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.

    To learn more watch our video "THE NEW WAY... TO HOTEL!"
    Twitter: @StayNTouchInc
    Facebook: facebook.com/stayntouch
    LinkedIn: LinkedIn/stayntouch

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