An Unsatisfied Customer - The Life of a Hotel Doctor
By Mike Oppenheim, MD
A Quantas flight attendant was vomiting, so I drove 49 miles to the Radisson in Newport Beach.
Soon after, a nurse from the airline phoned. Tactfully, she explained that the Quantas patient had "expressed concern." In her original call, the crew member had requested medicine for vomiting. A doctor had come but left without giving anything.
I explained that she was recovering and didn't need medicine. In any case, she was pregnant, so taking drugs was not a good idea. The nurse expressed complete sympathy.
Later, the director of the housecall agency phoned. Tactfully, he explained that a nurse had passed on some "concerns" expressed by a flight attendant. I repeated my explanation, and he expressed complete sympathy. The following day he phoned again to assure me that I had done the right thing and that he was working hard to make Quantas see the light.