A female worker sits in front of a laptop with a worrisome look. — Photo by VirtualVocations.com

Many people were forced to work from home when the pandemic hit. After two years of remote work, people have discovered the benefits that remote work offers. People want the flexibility of where, how, when, and how much they work, but companies have begun demanding workers to work in the office. More people become anxious about their careers if they continue working from home. 

Where does the anxiety come from?

Some companies have already required employees to resume in-person work five days a week; others still offer hybrid work schedules or fully remote work to employees. The anxiety arises when employees worry that their choice of remote work would hurt their careers.

“If you want a job, stay remote all the time. If you want a career, engage with the rest of us in the office. … No judgment on which you pick, but don’t be surprised or disappointed by certain outcomes.” said a CEO of an investment banking company.

Remote work might not offer people as much “exposure” at work as compared to in-person work. Hence, remote workers’ contributions might not be recognized easily. Hence, they may feel the pressure to work in the office more often.

For some people, remote work is a trade-off between life and a career. They want a life and do not mind sacrificing their career. However, a voice also says people should not be penalized for their choices. They believe people need not choose between life and a career. They want both.

Remote work in the hospitality and tourism industry

Most jobs in the hospitality and tourism industry require in-person interactions. Still, some back-of-the-house or managerial jobs, such as call centers and analytic work, can be done remotely.

I spoke to a few Cal Poly Pomona alums holding managerial positions in the industry. They told me they did not feel comfortable working at home often while all front-line employees were required to work on the property full time. Plus, working in the office makes it easier for them to handle any unexpected circumstances on the property.

If you get to choose, will you want to work in the office or at home? What are the reasons?

Linchi Kwok
Professor at The Collins College of Hospitality Management, Cal Poly Pomona
CAL Poly Pomona

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