By Peter Hvidberg – Global Head, Travel & Hospitality Solutions at SGS
Travelers are increasingly looking for greener options when they travel. As Peter Hvidberg from SGS explains, sustainability is no longer a luxury for high-end hotels, it is a necessity for businesses that are looking to future-proof.
The travel and hospitality industry is faced with a variety of potential risks, including environmental, social and economic. Of the many challenges facing the travel and hospitality industry today, two hold the greatest potential impact on guest experience and profit; Risk and Sustainability.
Hospitality Experience (HX) is a comprehensive property audit solution that aims to maximize the guest experience within the hotel industry. HX is comprised of four modules of certification audits, covering: risk, sustainability, corporate social responsibility and quality of service experience.