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TrustYou GmbH

TrustYou LogoTrustYou helps companies win through the power of listening and provides a guest feedback platform that makes listening to customers easy, powerful, and actionable. The platform unlocks the potential of guest feedback and helps to: create unlimited opportunities to listen and respond to guests’ needs, understand all reviews across the web and make better business decisions, and publish hotel reviews on the website and on Google and allow positive feedback to influence bookings. TrustYou empowers companies to earn trust, make better decisions, and ultimately, win.
Opinions

Oldie but goodie: Why replying to reviews is still the key to a successful online reputation

By Kevin Kitchen

By now, we all know that reviews impact a traveler's booking decision. Numbers and studies vary, but in general, hoteliers know that not paying attention to ratings, reviews, and opinions of guests will cost them bookings, revenue, and a good reputation.

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Authors

Kevin Kitchen

Vice President of Sales & Operations, Americas at TrustYou

Katharina Sickora

Senior Marketing Manager at TrustYou

Valerie Carboni

Director of Marketing at TrustYou

Rebecca Pokora

Writer and Travel Consultant

Benjamin Jost

CEO of TrustYou

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