Let me start by stating the obvious. There are a lot more than just four key components to being a successful manager in the hospitality industry. I know that! However, these four components, that I am going to focus on, are important to me and have played a critical role in my career thus far and they are essential elements of my management style.
Opinion 2 Sep 2019
Tell me how I can provide great service! That is a question I get asked a lot. Whether it is here on LinkedIn or by College Hospitality Students or by my Team Members.
Opinion28 Jan 2019
We are in the early stages of the technological age of hotels. The industry has changed more in the last five years then it had in any other period in its history. But there is one thing that remains constant and this one thing is the corner-stone of our industry.
Opinion27 Feb 2018
Are you committed to providing your guests with Great Customer Service or are you simply a contributor. Everyone who works in a hotel should, at a minimum, contribute to your Hotels service culture by practicing the fundamentals of great service.
Opinion 7 Oct 2016
At every point of contact and with every interaction with your guests, you have the opportunity to impact their stay. Now whether or not that impact is positive or negative, completely depends upon the importance and value that you place on each of those opportunities.
Opinion24 May 2016
This week started with a surprise for the hospitality industry with news that Starwood has another potential suitor – Anbang Insurance Group from China. Anbang made headlines this past weekend when it purchased Strategic Hotels from Blackstone (parent company of Hilton Hotels no less).
Opinion16 Mar 2016