Organization
Consultant

Robert Reitknecht

Robert ReitknechtA veteran customer loyalty professional and guest experience expert for over two decades, Robert has provided service-focused insights to a number of Fortune 100/500 companies while holding positions as General Manager, Director of Operations, Regional Human Resources Manager, and Director of Fitness Operations to name a few. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs. Throughout his career, Robert has held many customer-facing positions, working at the AvalonBay Communities; Town Sports International; Costco Wholesale, Inc.; and Dolce Hotels & Resorts, among other companies. His promise to help clients by driving their internal teams to go beyond today's expected level of service to create a 'wow experience' is driven by his passion for professional development. He has completed The Ritz-Carlton Executive Education Series and several performance and operational excellence leadership courses throughout his career to further maximize operations and profit. He is currently a board member of the National Diversity Council and has been awarded several accolades that honor hospitality leaders who exemplify legendary customer service. A proud long-time resident of Ridgefield, he most recently led a series of customer experience training seminars across Southern CT.
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The Power of Millennials in Hospitality for Delivering Game-Changing Service

By Robert Reitknecht

The millennial mindset has fundamentally changed the actions of companies across every vertical, including hospitality. Yet it's not just millennial consumers organizations must cater to. A fast-growing generation of millennial employees now directly and powerfully impacts the customer experience.

Blog
Author

Robert Reitknecht

Hospitality Leader and Guest Experience Expert

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