Organization
Association

Robert Reitknecht & Associates

Robert ReitknechtA veteran customer loyalty professional and guest experience expert for over two decades, Robert has provided service-focused insights to a number of Fortune 100/500 companies while holding positions as General Manager, Director of Operations, Regional Human Resources Manager, and Director of Fitness Operations to name a few. He has worked primarily in the hospitality and guest relations verticals, crafting cultures of excellence by spearheading quality standard initiatives, process improvements and hands-on training and development programs. Throughout his career, Robert has held many customer-facing positions, working at the AvalonBay Communities; Town Sports International; Costco Wholesale, Inc.; and Dolce Hotels & Resorts, among other companies.His promise to help clients by driving their internal teams to go beyond today's expected level of service to create a 'wow experience' is driven by his passion for professional development. He has completed The Ritz-Carlton Executive Education Series and several performance and operational excellence leadership courses throughout his career to further maximize operations and profit. He is currently a board member of the National Diversity Council and has been awarded several accolades that honor hospitality leaders who exemplify legendary customer service. A proud long-time resident of Ridgefield, he most recently led a series of customer experience training seminars across Southern CT.
Opinions

The Importance of Relationship Building for Hotel Revenue and Longevity

By Robert Reitknecht

It's no secret that today's most successful companies are built on relationships. Customers crave real connection with brands for more meaningful engagement and experiences, and employees need it for a sense of belonging that directly affects the quality of service they deliver.

The Power of Millennials in Hospitality for Delivering Game-Changing Service

By Robert Reitknecht

The millennial mindset has fundamentally changed the actions of companies across every vertical, including hospitality. Yet it's not just millennial consumers organizations must cater to. A fast-growing generation of millennial employees now directly and powerfully impacts the customer experience.

Author

Robert Reitknecht

Hospitality Leader and Guest Experience Expert

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