World Panel
Viewpoint23 May 2019

Is Hotel Technology Lagging Behind other industries?

Information Technology

— 18 experts shared their view

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This viewpoint was created by
Lyle Worthington, Technology Executive and Consultant & Past President of HFTP Global
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HITEC Europe
Uli Pillausupplier view
Founder and CEO of Apaleo

Two words: legacy systems. Most of the core systems that hotels use were built decades ago. They are slow, expensive, difficult to use, and completely unable to connect with other systems or 3rd party applications. In other industries, customers have demanded an alternative, and innovators have delivered, effectively kicking these dinosaur systems into extinction where they belong. What has replaced them is leaner, cloud-based, ultra connected and ultra easy-to-use technology.

Technology that doesn't require huge set-up costs, interface fees, or rollout/implementation projects. Hoteliers are only just beginning to demand an alternative to the legacy systems that they have become accustomed to, and innovative new players are stepping in to deliver. The next generation of hotel technology that is coming up will completely change the industry from laggard to leader.

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