World Panel
Viewpoint 3 June 2019

The Death of Yesterday’s PMS: Embracing the New Normal

Information Technology

— 26 experts shared their view

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The Death of Yesterday’s PMS: Embracing the New Normal
Getting to know the NCR 4200 at Ecole Hoteliere de Lausanne back in 1956.
This viewpoint was created by
Henri Roelings, Founder & CEO at HospitalityNet
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Floor Bleeker
CIO MEA and Global Accor Strategic Programs

There will always be a system that is at 'the heart' of a hotel, whether we call it PMS, CRS, CRM, CRPMS or something else with a C or a P in it... We need a place where we can store inventory, rates and customers.

Our problem today is that we don't have a single platform. Functionality is spread between systems, with clunky interfaces in between. In addition systems are often distributed and that means that data gets duplicated or just lost.

But the future is bright! Most PMS and CRS vendors are working on cloud based centralized solutions that combine functionality of different Cs and Ps and maintain single depositories for customers and inventory. This will really open up for recognition, personalization and profit optimization all along the guest journey, both online and offline.

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