The Death of Yesterday’s PMS: Embracing the New Normal
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The PMS' role as the center of a hotel's technology ecosystem is coming to an end. Crucial guest data sits locked up in today's disconnected data silos, making it very difficult for hotels/brands to optimize and bank in on the 'digital guest journey'. True? If so, how could a future application/data infrastructure or migration path look like? What's your take?
The hospitality technology landscape today is full of legacy systems, including the PMS. These systems are closed, monolithic, difficult to use, and costly. But the industry is on the verge of a big disruption. The new generation of PMS will be based upon an API first approach, comprised of an open platform and a lean, native, mobile PMS. With this new approach, any 3rd party system can easily connect, allowing hotels and hotel groups to build completely custom tech stacks which cater to business objectives. With the API first approach, setup is fast, data is fully accessible, and all configuration, set-up, and interface fees become a thing of the past.