World Panel
Viewpoint 3 June 2019

The Death of Yesterday’s PMS: Embracing the New Normal

Information Technology

— 26 experts shared their view

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The Death of Yesterday’s PMS: Embracing the New Normal
Getting to know the NCR 4200 at Ecole Hoteliere de Lausanne back in 1956.
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Henri Roelings, Founder & CEO at Hospitality Net
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Ryan Kingsupplier view
Senior Director of Strategy, Global at Shiji Group

It's true the legacy PMS platforms are not going to work going forward.  The role of the PMS is changing and it must be structured more like an information hub.  Hoteliers need to be able to easily connect other systems, or even make their own platforms that exchange information based on the data stored in the PMS.  

No longer should the PMS be a choke point of data and an expensive cost center for hotels every time they want to make a new connection.  Rather, the future of this application will be to house guest data and financial transactions in a central repository.

The emerging platforms need to be flexible enough to allow other systems to easily and quickly connect with available data.  It no longer is the center but becomes a conduit for information.

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