My biggest frustration with hotel-tech when booking or staying at a hotel!
We all get to travel quite a bit in our industry... As a traveler, we get confronted with a wide range of technologies/platforms both during the booking/pre-arrival phase as well as the actual checkin and stay in a hotel room. This topic is part of our 2019 Technology Sentiment Study which we produce in co-operation with HFTP. Please take 6 minutes of your time to participate... if you have not done so already. In this viewpoint we asked our panel experts a simple question: As a TRAVELER... which hotel-related technology generates your biggest frustration... and why?