We all get to travel quite a bit in our industry... As a traveler, we get confronted with a wide range of technologies/platforms both during the booking/pre-arrival phase as well as the actual checkin and stay in a hotel room. This topic is part of our 2019 Technology Sentiment Study which we produce in co-operation with HFTP. Please take 6 minutes of your time to participate... if you have not done so already. In this viewpoint we asked our panel experts a simple question: As a TRAVELER... which hotel-related technology generates your biggest frustration... and why?

Ian Millar
Ian Millar
Manager of Institute of Business Creativity & Senior Lecturer at EHL Hospitality Business School

Without a doubt light switches. Hotels seem to have this obsession with over complicating the light switches. Switches should be simple and easy to use, there should not be 50 of them in the room and there should be a master kill switch by the bed. One switch that has one job, that is to turn off all the lights in the room.

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