My biggest frustration with hotel-tech when booking or staying at a hotel!
— 27 experts shared their view
We all get to travel quite a bit in our industry... As a traveler, we get confronted with a wide range of technologies/platforms both during the booking/pre-arrival phase as well as the actual checkin and stay in a hotel room. This topic is part of our 2019 Technology Sentiment Study which we produce in co-operation with HFTP. Please take 6 minutes of your time to participate... if you have not done so already. In this viewpoint we asked our panel experts a simple question: As a TRAVELER... which hotel-related technology generates your biggest frustration... and why?
CTO at Village Hotel Club
Checkout....You have my details, you have my payment method, we both know where I have stayed, what I have eaten and any extras i've added, yet I still need to queue to checkout and get an invoice!!?!?!
It almost feels like its there because thats how it's always been done, there is no benefit to hotel or customer.