World Panel
Viewpoint15 July 2019

My biggest frustration with hotel-tech when booking or staying at a hotel!

Information Technology

— 27 experts shared their view

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This viewpoint was created by
Henri Roelings, Founder & CEO at HospitalityNet
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Floor Bleeker
CIO MEA and Global Accor Strategic Programs

Nobody comes to a hotel for the great check-in process, it's a hygiene factor that should take as little time and effort as possible. While other industries have figured this out well, we are using pretty much the same methods as we did 100 years ago. The processes of checking into a flight, taxi or event venue have been digitized years ago and we are still struggling. Especially outside the US we are limited by outdated laws that require physical signatures, a card made out of plastic and a copy of the passport (made at the hotel). And we are not helping ourselves either with different systems that don't talk to each other and many paper based processes in hotels. It's time to challenge this status quo!

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