Is our industry lagging behind due to a lack of proper education?
— 17 experts shared their view
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Hospitality HR experts estimate there are 100,000 open IT and digital marketing positions in hospitality in North America alone. This labor shortage and lack of adequate investments jeopardize the introduction of the latest technology applications and best practices, curbs new implementations and stifles technology innovations in the industry. Is the lack of proper education - hospitality technology degrees and courses at hospitality schools, and professional development opportunities on hotel IT and digital marketing - the reason for this labor shortage and for the industry falling behind from a technology perspective? What's your take?
Professor at Ecole hôtelière de Lausanne
No, is it really for hotel management schools to be training IT people? Hotels do not employ people to be their engineers who have been educated at a hotel school; IT is too technical. What we need is to be recruiting people with IT skills first. Then the role of a hotel school should have is a crash course on what hospitality IS. How it works, what are the processes? So a sort of hospitality 101 for IT professionals.