Why are there so many hospitality technology vendors in our industry? (Part II)
— 12 experts shared their view
view details of this viewpoint
(IT Professionals Perspective) Some hoteliers are rightfully disoriented in the current myriad of hospitality technology vendors and solutions and are dreaming of a one-stop-shop tech solution that will cover all of their PMS, RMS, CRS, Channel Manager, CRM, CMS and DMS needs. The question is, 1) is the one-stop solution already here?, 2) Will a future one-stop-shop solution be viable enough vs the current multitude of specialist hotel technology vendors... or 3) Will we never see such a solution.... and why? (also have a look at Digital Marketeers Perspectives on this topic)
Professor at Ecole hôtelière de Lausanne
1) No the one stop shop is not already here. Some vendors do cover multiple products but there is no all in one.
2) The biggest barriers for vendors has been geographical presence and legal / compliance per country, language and support. so unless a vendor can guarantee all of these for all systems needed for a hotel it will never happen. Closest we will get at the moment is any system supplied as SAAS. but then this ideally should include PAAS and IAAS as well, if we are to go the whole nine yards.
3) we will - ish..... this will come in the form of market places and open API. Collaborative approach between multiple vendors will bring us closer to a one fit supplier. Its not one vendor but it comes close.