World Panel
Viewpoint14 October 2019

Why are there so many hospitality technology vendors in our industry? (Part II)

Information Technology

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This viewpoint was created by
Henri Roelings, Founder & CEO at HospitalityNet
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HITEC Europe
Floor Bleeker
CIO MEA and Global Accor Strategic Programs

When we worked with retail, education, theme parks and licensing businesses we needed a handful of systems to manage all their business processes. ERP, CRM, POS and much more is done on a single platform. In hotels not so much... We have a reservations system but need a third-party app to send a confirmation email (?), another app is required to take payment and another one to manage an upgrade and I can go on and on with 50+ systems that need to work in tandem to run a single luxury hotel.

The reason why this happened is historical (like any other industry). The reason why it stayed like this is the business model that our PMS vendors have adopted, a business model that relies on high interface fees. As soon as platforms become open and free to connect to each other, the only way for platform vendors to make extra money is to add functionality, like adding a confirmation email to the reservations system perhaps...

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