World Panel
Viewpoint14 October 2019

Why are there so many hospitality technology vendors in our industry? (Part II)

Information Technology

— 12 experts shared their view

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This viewpoint was created by
Henri Roelings, Founder & CEO at Hospitality Net
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Ryan Kingsupplier view
Senior Director of Strategy, Global at Shiji Group

The one stop shop is already here in various forms. We have a number of companies out there that have attempted to create a “jack-of-all-trades” platform which generally means these systems are “masters-of-none”and come with some limitations. Then there are other companies out there offering a suite of solutions which work well together but can be costly and difficult to add on additional ancillary systems. Historically these ecosystems lock you into their system and have expensive upgrade charges over the years.

Newer cloud systems are coming into the market making it easier to make integrations and connectivity between systems. We see consolidation in hospitality tech companies happening right now (TravelClick/Amadeus, StayNTouch/Shiji) and these companies will offer solution sets for hoteliers to buy from. At the end of the day I don't think we'll ever get everything from one vendor. The market is demanding ease of use in their systems and I think we are seeing more collaboration in the tech industry than we have seen before. Those companies that play well with others and make it effortless for hoteliers to integrate their systems will ultimately make it easier for hoteliers to choose how to put their tech stack together.

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