World Panel
Viewpoint19 December 2019

Does IT provide a strategic advantage?

C-SUITE World Panel

— 13 C-Suite executives shared their view

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This viewpoint was created by
Lyle Worthington, Technology Executive and Consultant & Past President of HFTP Global
This viewpoint is co-created with IDeaS, Inc.
Ash Kapur
CEO, InTown Suites and Uptown Suites

Absolutely yes. Keep in mind, tech architecture needs to be thought through in advance and needs to be woven into the customer journey and all things in the backend that allow for seamless delivery of operations. A disjointed tech architecture will fail and increase costs.

At InTown Suites, we have been extremely strategic in our connected tech initiatives that has allowed us to improve revenues and implement processes to improve product quality and guest service.  

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Co-Created ViewpointIDeaS - A SAS Company More from IDeaS, Inc.
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