Do hospitality schools deliver the talent you are looking for today?
— 11 C-Suite executives shared their view
Hotel schools, business schools and liberal arts programs produce thousands of graduates each year with all sorts of skillsets.
Hotel school students are taught from day one that their career will be to serve their guests, their employees, their employers, and their other stakeholders. Most business school graduates go into services such as banking, accounting, sales, marketing and law, but they are often not even aware that serving others is what their jobs are all about. Hotel school students do not reject service - they embrace it.
Question is whether you think that hospitality schools and universities still deliver talent with the sorts of competencies and skills you are looking for today, or whether graduates from generic business schools stand an equal chance during the hiring process.
Chief Executive Officer & Owner at NOVUM Hospitality
Just like any other field of expertise driven by digital advancement and altering customer demands, the contemporary hospitality sector finds itself in constant transition. In the past years, several parties – from industry experts to hospitality conglomerates - voiced their concerns about skills shortage and the alleged decreasing interest in hotel-related careers. Simultaneously, also expectations towards future employees and desired training patterns as well as skillsets have shifted. At NOVUM Hospitality, both hospitality school graduates and lateral entrants are welcome to pursue their careers, as it is our strong belief that every individual holds unique talents that await discovery and further development. If you take pleasure in what you do, the suggested concept of service embracement follows and evolves naturally. Generally speaking, one definitely cannot say that hospitality schools have ceased to deliver the talent we are looking for today. Well-trained specialists continue to form the basis of our industry.
Commitment towards lifelong learning is key
We have recognized that in order to keep pace with technological advancement and best practices, however, the commitment towards lifelong learning and perpetual staff training has become a prerequisite within our industry. Hence, the challenge does not lie within the purported lack of talent hospitality schools are delivering; it rather lies within the changing nature of our industry itself. As an expeditiously growing, family-driven organization, it is our heartfelt desire to support our employees in this process and to continuously develop and challenge specialists across departments, regardless of their professional background. That is why we have recently established our NOVUM Hospitality School – an educational initiative enabling us to train and develop our employees in ways that are not only specific to our company, but that are also tailored to the individual needs of our teams. The educational offer comprises, inter alia, webinars, seminars, workshops and (web-based)trainings. Since it is our designated aim to fill management vacancies from within, the offering addresses both, management as well as operational and service departments.
We have thus far performed our part in this reciprocal programme and trust that in the whole, expertise in hospitality is no longer solely a question of whether a (potential) employee has been profoundly trained in first instance, but whether or not (hotel) companies succeed in adopting approaches to educating staff members in sustained and continuous ways.