Do hospitality schools deliver the talent you are looking for today?
— 11 C-Suite executives shared their view
Hotel schools, business schools and liberal arts programs produce thousands of graduates each year with all sorts of skillsets.
Hotel school students are taught from day one that their career will be to serve their guests, their employees, their employers, and their other stakeholders. Most business school graduates go into services such as banking, accounting, sales, marketing and law, but they are often not even aware that serving others is what their jobs are all about. Hotel school students do not reject service - they embrace it.
Question is whether you think that hospitality schools and universities still deliver talent with the sorts of competencies and skills you are looking for today, or whether graduates from generic business schools stand an equal chance during the hiring process.
Founder and Partner of CityHub
CityHub originated out of a fresh and uninhibited view on hospitality and hotel business. Having an education in Business management and not specifically in the hospitality industry, allowed us to think out-of-the-box, not bound by traditional patterns and thinking frameworks. We believe that such a mindset was part of the strength of our concept from its beginning and we therefore know to appreciate the perks of a lack of hospitality education and experience when hiring new team members.
In the search for talent to support the operations and growth of our company, hospitality education is generally not an important requirement. Personality, working experience and accomplishments provide a much better measure of a person's capacity.
At the same time, hospitality education does not put a candidate in discredit either. For me, the strength of hospitality-focused education is the practical edge it usually has. Learning on the job provides the students with fast thinking skills and a hands-on mentality. Hospitality students also acquire management skills at an early age, which often gives them a head start compared to other university degrees. Lastly and maybe most importantly, having a degree from a hospitality school shows a passion for the job and the fields. It's the best thing to work with people that are passionate about what they do.
Therefore, other university degrees can definitely stand an equal chance during the hiring process, but the specific and especially practical skills of hospitality graduates are still highly appreciated. In our team, we try to create a balance not only among different expertise and experience but also mentalities and thinking frameworks, for this reason, we appreciate diversity in education as well as working backgrounds.