World Panel
Viewpoint 3 December 2019

Should hoteliers develop in-house or outsource IT applications and solutions?

Information Technology

— 19 experts shared their view

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This viewpoint was created by
Henri Roelings, Founder & CEO at Hospitality Net
This viewpoint is brought to you by HITEC Dallas 2021
Hitec Dallas
Carson Boothsupplier view
Chief Operating Officer at Fetch (Pos8)

I have a strong buy preference personally, however, there are many factors needing consideration before the buy v build decision can be made.

  1. is this a strategic tool? Does it drive differentiation with your competitive set?
  2. does it directly drive a top-/bottom-line result?
  3. will you have the best tools, architecture, and innovation?
  4. what will modernization and support efforts look like in three years? Is that the best use of your limited capital?
  5. what's the ideation to run lag time? Is there an alternative product or service that is better/faster/easier/more functional to deploy and manage?
  6. are you suffering from the Ikea effect?

There are many more questions that come to mind, but in the end, hospitality is about providing superior guest service. By buying technology and tech services, when combined with smart contracting, you are generally able to leverage and benefit from the collective input from the suppliers, drive greater predictability in managing your costs, and retain a degree of flexibility for the future.

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