Hotel Sustainability: Top 3 Technologies to Implement in 2020
— 21 experts shared their view
There seem to be two schools of thought in regards to achieving greater sustainability. One is based on a behavioural change to tackle societal and environmental challenges. More precisely in managing resources with moderation, restraint, and constraint (e.g. Reduce-Reuse-Recycle mantra). The other approach focuses on developing and implementing technologies to drive change. Here, the premise is that greater sustainability can be achieved if green technology is developed and deployed rapidly. With this in mind and considering the various sustainability challenges as hotels enter this new decade, what are the three (3) technologies to implement in 2020?"
The top 3 technologies are social technology, high-resolution resource monitoring, and communication technologies. Our goal should be to reduce resource use, pollution, and waste, through an approach that improves guest satisfaction and staff loyalty. To achieve this we need to invest in improving the way we deliver hospitality and the manner by which guests consume it, which means integrating the way we use things much better. This is called social technology.
Secondly, we can reduce and improve without recording exactly what we are consuming and wasting in real-time. This requires low-cost high-resolution monitoring equipment. The output is illuminating I find for most clients.
Finally, we need to significantly improve the way we engage with guests and staff. I recommend real-time reporting using technologies that give them far greater levels of information, knowledge, and control. Buildings do not use energy and water nor do they make pollution…it is human behavior that does this and the three technologies I recommend do revolutionise hospitality.