World Panel
Viewpoint16 December 2019

Hotel Sustainability: Top 3 Technologies to Implement in 2020

Sustainability in Hospitality

— 21 experts shared their view

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This viewpoint was created by
Willy Legrand, Professor of Hospitality Management at the IUBH International University
Christopher Warrensupplier view
Founder of My Green Butler

The top 3 technologies are social technology, high-resolution resource monitoring, and communication technologies. Our goal should be to reduce resource use, pollution, and waste, through an approach that improves guest satisfaction and staff loyalty. To achieve this we need to invest in improving the way we deliver hospitality and the manner by which guests consume it, which means integrating the way we use things much better. This is called social technology.

Secondly, we can reduce and improve without recording exactly what we are consuming and wasting in real-time. This requires low-cost high-resolution monitoring equipment. The output is illuminating I find for most clients.

Finally, we need to significantly improve the way we engage with guests and staff. I recommend real-time reporting using technologies that give them far greater levels of information, knowledge, and control. Buildings do not use energy and water nor do they make pollution…it is human behavior that does this and the three technologies I recommend do revolutionise hospitality.

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