World Panel
Viewpoint10 February 2020

What Matters More for Customer Experience: People or Technology?

Human Touch in Hospitality

— 5 experts shared their view

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This viewpoint was created by
Robert Reitknecht, Hospitality Leader and Guest Experience Expert
Larry Mogelonsky
Managing Director Hotel Mogel Consulting Limited
Doug Kennedy
President of the Kennedy Training Network
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Justin Mandukesupplier view
Practice Lead - Hospitality, Travel, and Leisure at Medallia
Robert Reitknecht
Hospitality Leader and Guest Experience Expert
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