(Viewpoint by Bruce Tracey & Michael Warech) Advances in FoW technology (e.g., chatbots, interactive video, artificial intelligence, apps for providing real time feedback, facilitating virtual collaboration, creating personalized learning journeys) are already staples used in recruitment, interviewing, demand roster scheduling, performance management, learning and development, teaming, and other personnel activities. Big data is being used to improve strategy, internal and external processes, products and services, client experiences and, importantly in predictive analytics to enhance HR decision making - everything from recruiting, candidate slating, selection decisions, succession planning, and other resource allocation determinations.

So, what does all this mean for HR leaders and practitioners in the hospitality sector given that our human capital challenges (e.g., high turnover, long hours, unclear career progressions) continue to loom large?

This panel is brought to you by National HR In Hospitality Conference (postponed)
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This World Panel Viewpoint is sponsored by

National HR In Hospitality Conference (postponed)

National HR In Hospitality Conference (postponed)
David  Sherwyn
David Sherwyn
Professor of Law at Cornell’s Nolan School of Hotel Administration
Danielle  Hawkins
Danielle Hawkins
Principal at Deloitte