World Panel
Viewpoint 4 March 2020

What is your take on the coronavirus and its impact on our industry?

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— 22 experts shared their view

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This viewpoint was created by Hospitality Net
Mia Mackman
Managing Director HVS and Principal Spa and Wellness Consulting

With the emergence of the Coronavirus, it is more important than ever for people to improve and protect their immune system's health. The hospitality industry has an abundance of opportunities to elevate guest service interactions through this turbulent time. These initiatives can relate to employee management, scheduling, guest stay experiences and meeting and group business. Providing relaxing atmospheres that strong emphasis on service excellence while advocating the importance of personal health, sleep and cleanliness supports the popular message "we care, you matter".

At a time when many people are collectively more nervous about traveling, making visible efforts to showcase cornerstones of cleanliness can be comforting. For example, adding simple, inexpensive service protocols to hotel departments such as rooms, housekeeping, food and beverage, and spa and fitness, can translate into significant value and notable customer care. While well-being comes in many forms, supporting the various layers of wellness in hospitality has immediate and long-term benefits.

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