World Panel
Viewpoint27 April 2020

Top Strategies for Post-Crisis Planning in Urgent Times of Wellbeing and Health

Wellness, Lifestyle and Spa

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Top Strategies for Post-Crisis Planning in Urgent Times of Wellbeing and Health
This viewpoint was created by
Mia Mackman, Managing Director HVS and Principal Spa and Wellness Consulting
Mia Mackman
Managing Director HVS and Principal Spa and Wellness Consulting

The COVID-19 crisis has had an immediate and traumatic impact on our way of life, beyond the walls of our working environments. As we navigate strategies for repositioning properties, restructuring operational protocols to create stronger internal systems that back employee mental health and wellbeing present valuable coping services. Easing employee anxiety is central to the enhanced management of teams, reorganizing returning guests and guest experience assurances, moving forward.

There is light at the end of this. However, business as usual tactics are unlikely to be a part of that. Elevated public health concerns and security are imminent new factors. Providing helpful resources for people is essential to support their ability to adapt, be resilient and feel protected and productive. In 2018, HVS deployed an employee mindfulness and meditation program. This is offered as an ongoing live, guided, virtual experience with increasing frequency. This fosters new and different internal energy, team bonding and supports stronger individual emotional and mental acuity. I feel the first step to developing successful post-crisis outcomes, begins with advocating for and strengthening the internal core of the business. This starts with supporting the people who make it happen.

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