Top Strategies for Post-Crisis Planning in Urgent Times of Wellbeing and Health
— 8 experts shared their view
As the hospitality industry grapples with market instability and changes worldwide, this viewpoint aims to identify helpful views from a panel of industry experts, to discuss leading action-items for near-term and long-range strategic planning. As the world is currently in the throes of COVID-19; there are an array of uncertainties impacting travel, engagement and finance.
This presents an important opportunity for us to examine, suggest and develop new strategies that foster stronger wellness propositions and public health priorities that support diverse hospitality models. This viewpoint also aims to share thoughts on how companies, stakeholders and developers can make calculated investments and complex decisions in the midst of the current crisis and beyond.
Please provide your view of high-priority initiatives related to the immediate impact on mental health, returning engagement, and guest experiences, underpinning action-planning for value and growth. Please suggest at least one creative, OUTSIDE-THE BOX idea... that reveals the importance of interconnected, multifaceted, wellbeing and health experiences.
Managing Director HVS and Principal Spa and Wellness Consulting
The COVID-19 crisis has had an immediate and traumatic impact on our way of life, beyond the walls of our working environments. As we navigate strategies for repositioning properties, restructuring operational protocols to create stronger internal systems that back employee mental health and wellbeing present valuable coping services. Easing employee anxiety is central to the enhanced management of teams, reorganizing returning guests and guest experience assurances, moving forward.
There is light at the end of this. However, business as usual tactics are unlikely to be a part of that. Elevated public health concerns and security are imminent new factors. Providing helpful resources for people is essential to support their ability to adapt, be resilient and feel protected and productive. In 2018, HVS deployed an employee mindfulness and meditation program. This is offered as an ongoing live, guided, virtual experience with increasing frequency. This fosters new and different internal energy, team bonding and supports stronger individual emotional and mental acuity. I feel the first step to developing successful post-crisis outcomes, begins with advocating for and strengthening the internal core of the business. This starts with supporting the people who make it happen.