Are there any quick-fix IT solutions for hotels in the post-COVID new normal?
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Most hoteliers agree that, at least for the foreseeable future, hotel stays will be different. Guests will be more conscious about hygiene, social distancing and expecting a contactless guest-journey. At the same time, most hotels DO NOT HAVE the means right now to make big investments in cutting-edge new tech.
So we ask ourselves, what are the inexpensive, easy, and quick to implement solutions that hotels could be implementing today to support changed guest-expectations?
First and foremost, building trust is the most imperative factor to get your guests in the rooms. Physical sanitation of rooms and common spaces on a regular basis should be made routine. SOP's need to be designed around room dining and buffet break fasts can be replaced by in-room service. However, empowering the guests to transact at their convenience and safe environment is very important .
Kiosk based self check-in solutions, voice based in-stay solutions, service robots and Mobile app based solutions need investment and may not be affordable at this time. However your hotel technology partner should be able to provide subscription based web check-in , in-stay and web check-out solutions. These can be easy to use and do not require additional resources .