World Panel
Viewpoint19 May 2020

Are there any quick-fix IT solutions for hotels in the post-COVID new normal?

Information Technology

— 12 experts shared their view

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Floor Bleeker, CIO MEA and Global Accor Strategic Programs
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Ted Horner
Information Technology and Services Consultant

the first thing i would undertake is a complete forensic audit of all your IT systems to determine the following... 

1. cost effectiveness - are their opportunities to renegotiate existing agreements with suppliers or identify new applications that embrace next generation technology that maybe more cost effective (eg if you have not already make the move from premise based to cloud technology with monthly SaaS payments )

2. suitability post covid19 with contactless being the new buzz word. Take the time to research technologies that meet this requirement ie mobile key, mobile check-in , kiosks , robots, guest messaging apps so that when investment dollars become available you will be ready to move quickly 

3. Cleanliness and hygiene is also going to become more critical particularly if a covid 19 vaccine takes longer than expected to be developed . What steps can you take to convince your guests that your hotel both guestrooms and public areas are 100% safe . If you have not already done so invest in inexpensive guest messaging apps that you can use to reinforce the steps you are taking to address the safety measures that guests will demand . Technologies such as UVC lighting  etc are worth considering but most are expensive and are not short term solutions 

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