World Panel
Viewpoint28 July 2020

Does the post-COVID era require a different skillset from housekeepers?

Housekeeping in Hospitality

— 7 experts shared their view

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Does the post-COVID era require a different skillset from housekeepers?
This viewpoint was created by
Soenke Weiss, Founder & Chief Strategy Officer, Optii Solutions Pty Ltd
This viewpoint is co-created with Optii Solutions Inc.
Anemoon Schepel
Senior Lecturer at Hotel School the Hague

Aside from skills relating to hygiene and perhaps even technology and hygiene, I believe the most important skill during this pandemic for housekeeping, but anyone for that matter, is resilience.

To have resilience yourself, but also resilient leadership is vital to keep yourself, your department and your organisation going.

Resilient leadership is about taking decisive action to secure stabilizing the organisation, while keeping the triple bottom line in mind. Even more so being empathic and compassionate and understanding the needs of all stakeholders. A resilient leader deals effectively with change and innovates accordingly.

What are ways to work on your resilience?

Keeping things in perspective, avoid seeing crises as insurmountable issues, accept that only change is constant, build connections, ask and give support and most importantly take care of your physical and mental state.


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