In this viewpoint, we asked 10 leading PMS providers to share their views and thoughts on how PMS will change in the post-COVID era.
The Hospitality Industry has always been about taking care of guests ever since the first known facilities opened to travelers in ancient Greece. In the 1600s Innkeepers in France were required to register all travelers and the first notion of the PMS was born. But what if the PMS is about to disappear? Let's first look at consumers. Covid-19 has accelerated the use of mobile devices amongst all generations. With distribution channels severely disrupted and for lack of viable alternatives, services like Amazon and Instacart have soared. But what if this change in behavior is here to stay? The boundaries set by the virus are training generations of consumers on how to transact on their mobile phones for all their purchasing needs.